SHIPPING AND RETURNS

Shipping

We aim to deliver your order within 5 working days from the date you place your order. Please note that if this isn't possible due to stock availability or any other reason, we will endeavour to deliver your order within 30 days of the date on which we send you your Order Confirmation or get in touch with you if this isn't possible.

We will deliver the products ordered by you to the delivery address provided and confirmed by you in the order summary. You may have products delivered to an address other than your own.

 

We deliver worldwide, see below charges for different regions:

 Croatia: €5

Serbia, Montenegro, Bosnia & Herzegovina: €10

EU countries: €10

Rest of the world: €15

 

Returns

With the Duga money back guarantee you can return the products that you aren’t 100% happy with within 14 days of receiving your order. The delivery costs of the return will be your responsibility.

 

HOW DOES IT WORK?
1. Use the contact form on our website to notify us of the item(s) you'd like to return.

 

2. Package up your unused, unwashed items with their original label. Add the delivery note, order confirmation or your details to help us to track it.

 

3. Write the address below on the parcel and add stamps (at the current rate):

 

Duga
- Internet Returns -
Tanja Šošić

Stomarica 37

21322 Brela
Croatia

4. Receive your refund within 30 days of sending the package
via the same payment method.